AI in Healthcare Series: When AI Stops Being a Project

Learn more about Stanford's online Healthcare AI programs: https://stanford.io/3NEt7uE Check out the AI in Healthcare series playlist:https://stanford.io/3NEt7uE Matt Lungren, Stanford University - https://profiles.stanford.edu/matthew-lungren Justin Norden, Stanford University - https://profiles.stanford.edu/justin-norden Guest speaker: Sandeep Dadlani, Optum Insight CEO A fast-paced Stanford Healthcare AI podcast episode with Optum Insight CEO Sandeep Dadlani exploring how large healthcare enterprises are actually using AI today. The conversation covers the shift from simple chatbots to long-running agentic workflows, the exploding costs and risks of LLM tokens, model choice and “lock-in” (including GLM 5.2), and why AI is rapidly becoming the business, not just a project. With candid stories from UnitedHealth Group’s internal AI “harness,” governance, and leadership rituals, this episode is a playbook for health systems and payers trying to move from pilots to real, scaled impact.